TMS call center provides both the people and technology necessary for excellent customer support, virtual assistant services, inbound and outbound call center support for our call center services.  Our technology infrastructure can handle multi-level routing, multi-skill routing, blended inbound & outbound campaigns, quality assurance, call monitoring, telemarketing, order taking, and call recording.

OUTBOUNd cALLING

OUTBOUNd cALLING

  • Lead Generation

  • Appointment Setting

  • Telemarketing

  • Surveys

Competence

TMS takes your process and adheres to internal best practices so your project or campaign can achieve its goals. At your disposal are highly motivated, exceptionally qualified, and competently managed professional. You will receive the support you need and transparency to scale and improve.  

iNBOUND SERVICES

  • Customer Support

  • Order Taking

  • Technical Support

  • Call Answering Services

  • Email and Chat Support

vIRTUAL aSSISTANT

  • Content Moderations

  • Online Research

  • Inbound / Outbound Calling

  • Transactional Services

Affordable Pricing

Transparency

Our operations centers were selected solely based on employee ability and cost-efficiency. This allows us to provide our customers with excellent services a price point that makes sense for our customers. Our goal is to serve your needs with the smartest, most suitable, and qualified employees in a cost-effective manner.

We proudly provide our customers with timely and up to date reports and analytics regarding their outsourced project or campaign.

Hit Rate Solutions provides you with the people, management, customer service, and technology applications for you business to scale and succeed.